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Effective Communication Skills



As you well know, we cannot not communicate. With everything we say or we do not say we interact with people. This training is addressed to anyone who wants to discover themselves more and improve their communication skills.


Benefits:

You will be able to:

  • Understand how communications work

  • Practice active listening and responding skills

  • Manage their assumptions more effectively

  • Understand how they may be seen by others, their strengths

  • Have more confidence to deal with difficult characters or situations



Training agenda:


Day 1


Day 2

  • Effective communication: one to one, communication in groups

  • Verbal and non verbal communication

  • Identify and remove communication barriers

  • Receive and decode other people's messages

  • Active listening

  • Give and receive feedback effectively


  • Phrasing messages so that they provide the expected impact

  • Communicate with different types of people

  • On-line communication: email, messengers, blogs, forums etc

  • Communication over the phone, what to consider

  • Identify your own communication style

  • Elements of a successful presentation



The training course will consist of a mixture of presentations, group discussions, role plays and videotaped exercises in order for the participants to better understand the information and start applying the learned principles. 70% of the training schedule will consist of practical activities.


Training investment: 2 days - 250 EUR/pers (without V.A.T.)


Discounts:


10% for persons from the same organization, company;
5% 
for early subscriptions (at least with 15 days before the training );
10%
for those who attend for a second time a VON Consulting training.
20% for students and master students


To participate at this training download the application form and send it to






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