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Incident Manager - Iasi
Location:
Iasi
Type:
full-time
Employer Profile:
Our client offers a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world�s most respected IT companies.
Our client offers a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world�s most respected IT companies.
Description:
Management of all customer/ clients� incidents through to resolution Management of all open incidents against Service Level Agreements and contracts Escalation to Service Delivery Managers / Resolving Teams where incidents may or have been breached Interfacing appropriately with Problem Management for Major Incidents and escalating accordingly Flagging material for reuse i.e. feed information via Knowledge Managers into the Knowledge Management System Regular liaison with Service Delivery Managers / Resolving Teams Management Information - obtaining management information from Incident and Problem Data.
Management of all customer/ clients� incidents through to resolution Management of all open incidents against Service Level Agreements and contracts Escalation to Service Delivery Managers / Resolving Teams where incidents may or have been breached Interfacing appropriately with Problem Management for Major Incidents and escalating accordingly Flagging material for reuse i.e. feed information via Knowledge Managers into the Knowledge Management System Regular liaison with Service Delivery Managers / Resolving Teams Management Information - obtaining management information from Incident and Problem Data.
Requirements:
Experience � Essential Excellent French language skills both verbal and written Good English skills Experience in working in a Customer Service Centre is preferable Technical skills are not essential however the basic understanding of MS Office is necessary Ability to take ownership of incidents and to use Project Management skills to ensure effective resolution language Minimum secondary education. Experience � Desirable Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript. Personal Qualities: Flexible and well motivated team player, Be able to work with minimum supervision and perform under pressure to tight deadlines, Able to work effectively and flexibly in a small team.
Experience � Essential Excellent French language skills both verbal and written Good English skills Experience in working in a Customer Service Centre is preferable Technical skills are not essential however the basic understanding of MS Office is necessary Ability to take ownership of incidents and to use Project Management skills to ensure effective resolution language Minimum secondary education. Experience � Desirable Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript. Personal Qualities: Flexible and well motivated team player, Be able to work with minimum supervision and perform under pressure to tight deadlines, Able to work effectively and flexibly in a small team.
Wage:
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"We appreciate the customized approach and the quick answer to our hiring needs, demonstrated by Von Consulting's team."
Crina Ilie
Recruitment Manager
Genpact
Crina Ilie
Recruitment Manager
Genpact
"We are exceedingly satisfied with your services and the quality you provide us. No matter our demands, you are always professionally and personally at pains to fulfill our requests brilliant and in time."
Andre Hofer
General Manager
Gebrüder Weiss
Andre Hofer
General Manager
Gebrüder Weiss