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1st Level Support Engineer in Telecommunications with Spanish

ID: von_62278631
Full time
Bucharest
Entry
05-08-2021
Arbeitgeberprofil

Telecom company

Verantwortlichkeiten

We are now looking for a 1st Level Operations with Spanish for the coordination, support and execution of 1st Level proactive and reactive maintenance activities.

You Will Also:

• Constitute first point of contact for specific software and hardware solutions delivered to customers;
• Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
• Be responsible for alarm monitoring in IT/Telecom networks;
• Offer support to the field engineers during their actions (by phone and e-mail).

Anforderung

We are looking for 1st Level Support Engineers in Telecommunications for one of our clients in Bucharest.

  • To be successful in the role you must have:- Understanding of telecommunication networks and network elements or be passionate about technology.
    – knowledge of 2G, 3G and 4G – network architecture (nodes, interfaces, protocols used, basic call flow, SMS flow, data traffic)
    – TDMA/FDMA/CDMA
    – knowledge of PDH and SDH systems (E1, STM definition, framework STM-1)
    – optical fiber – types, when is each one used.
    – DWDM.
    – microwaves – frequency domain, advantages/disadvantages.
    – signaling protocols (SS7, SIGTRAN) – SS7 protocol stack
    – IP: OSI protocol stack, IP address classes, TCP/UDP
    – Proficient in English and Spanish – written and spoken.
    – Ability to react quickly, communicate and collaborate.
    – Perseverance, interest in documenting and problem-solving, practical spirit, advising, helping, and developing others, tact, understanding, ambition, self-confidence.
    – Analytical technical thinking.
    – Availability to work in 24/7 shifts
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