Telecom company
We are now looking for a 1st Level Operations with Spanish for the coordination, support and execution of 1st Level proactive and reactive maintenance activities.
You Will Also:
• Constitute first point of contact for specific software and hardware solutions delivered to customers;
• Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
• Be responsible for alarm monitoring in IT/Telecom networks;
• Offer support to the field engineers during their actions (by phone and e-mail).
We are looking for 1st Level Support Engineers in Telecommunications for one of our clients in Bucharest.