The company is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats. Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by the company, benefit from our network effect and are Collectively Smarter. Exponentially Safer.
The 360 Document Specialist is an entry level position that involves working with internal resources, implies thorough research and requires great attention to details. This works includes gathering all necessary information for an upcoming project, efficiently populate it into the 360 Document and distribute to all participants within the provided SLA. The purpose of this tool is to avoid informational gaps across the company when it comes to different types of projects whilst creating a communication bridge between the departments involved and increase collaboration.
What will you do?
-monitor the SRC Operations Inbox for new projects
-respect the 48 hour SLA (Service Level Agreement) for creating the 360 Doc
-perform the necessary research in order to accurately complete the document for each project
-provide updates in PSA (Professional Services Automation tool) regarding the progress of creating and distributing the document
-involve all participants involved in the project
-collect feedback for continuous improvement
-great attention to details
-proficiency in Microsoft Word and Outlook
-Salesforce user is a plus