Manage Client relationship through providing daily operational support via telephone and e-mail
Act as one contact to the Client, communicating all relevant information and ensuring customer satisfaction
Responsible from receiving and processing of customer’s orders until final delivery
Proactively monitor backlog of orders using different tools and reports, and work to avoid escalations
Ensure structured and high quality communication related to issues affecting the order backlog & deal with all written or verbal requests from the Clients
Uses own judgment to escalate issues at the right time and to the correct owner
Ensures that the company policies, legal regulations and audit requirements are met and maintained
Anforderung
In the Customer Supply Chain team our focus is to meet our client’s demand and avoid any supply disconnects, as well as to ensure the highest customer satisfaction.
We’re in a continuous quest to increase process automation and become more efficient.
Your profile
To be successful in this role you must have:
Professional qualifications in the fields of: international relations, order management, supply chain, logistics
Computer skills, MS Office package required
Relevant experience in a similar role would definitely be a plus
Advanced English language skills, both written and spoken
German will represent a big advantage
Furthermore, you must (have):
Great communication skills, being able to develop and maintain a great relationship with your customer portfolio
Strong analytical skills – must be able to process and analyze customer forecasts & trends
Be very organized, take care of the daily/weekly tasks in a timely manner and prioritize your activities based on their importance/impact
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