In case of incident, assure troubleshooting analysis and all the repair actions, including vendor support escalation, in order to achieve service restoration of Fixed Voice network;
Analyse customer complaints e.g. for VoIP, Cable, ISDN, Carrier Interconnect;
Perform proactive maintenance activities to prevent incidents and constantly optimize the network;
Assure planned work activities, network rollout, software upgrades and parameter changes in Fixed Voice network ensuring quality of service and avoiding regression on network functionalities;
Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network.
Very good knowledge of networking principles – Fixed PSTN, SBC, ISSW (ITALTEL) MGW, CRE, IMS CSCF, Brooker;
Deep knowledge in the analysis of telecommunication protocols (SIP, H.248, SS7, ISDN, etc.);
Very good knowledge in vendor architectures of Huawei SBC, Oracle CSCF, Oracle and Nokia virtual SBC, Italtel ISSW;
Analyse and interpret traces (Wireshark traces, network element traces, logs);
Team working oriented;
English (spoken and written);
German (spoken and written);
1-3 years of experience in Fixed Network Operations and Maintenance activities
ISDN/ SIP/GSM/UMTS/LTE and mobile data knowledge;
Scripting knowledge (Python) desirable;
University degree: faculty of Electronics , Telecommunications and Information Technology.