Technology Center of a multinational telecom company.
The candidate will be responsible for performing a broad range of activities related to International Roaming within the Group:
• Technical implementation of the commercial business requirements regarding roaming services. Troubleshoot issues related to this tasks.
• Updating the internal database and systems
• Perform roaming audit on all relevant nodes, systems and tasks
• Keep the network updated according to the latest updates of the IR21s of the operators
• Offer support for incidents and escalated faults to First Line, Engineering Team, Local Markets or Commercial teams.
• Responsible for documentation and communication of technical issues and outcomes to team members and other teams involved
• Optimize the existing solutions and processes to increase efficiency and to meet the requirements of the business
• Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
• Steering of Roaming activities – Perform daily and on demand tasks to configure the roaming traffic
• Audit activities – comparison of the information stored in network nodes and in different systems; detects the divergences between them, and proposes the correction to maintain the services aligned.
• Perform different tasks that need the configuration in the network and in other Group’s systems (Romina, NGIMA, Salesforce)
• Supports new technologies and processes transferred within the team
• Documents temporary and permanent fixes for an issue. Actively involved in maintaining the internal repository up to date.
• Participates to internal or external courses/workshops to improve the knowledge
• Supports and is actively involved to automation process (by creating scrips, tools, apps)
• Offers feedback related to improvements of the BAU activities and internal procedures/processes.
• Execution of all activities within agreed SLA’s, maintaining high quality and performance standards
• Supports and implements new projects and processes; maintains and updates the internal repository; performs automations; collaborative working style
• Efficient communication within team, inter-department and management.
