VAS 2nd line Support Engineer
Posted by VON Consulting on 12 January 2018

General info

Job type: Full time
Location: Bucharest
Career level: Entry, Middle

Employer profile:

A Telecom Technology Center for Europe, building new teams in the Bucharest offices.

Responsibilities:

  • Maintain and improve the customer’s network and provide technical support, fault investigation, troubleshooting.
  • Be responsible for the Operation, Maintenance and Performance of the customer network.
  • Keep the performance of system resources at optimum level by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA. 
  • Take full responsibility for configuration changes introduced in the systems and keep the resources configurations and status under control.
  • Contribute in the creation and improvements of monitoring alarms and procedures/routines.
  • Perform 24×24 on-call shifts.
  • Act on relevant problems escalated from the Front Office surveillance team so that resource problems are remedied or escalated to corresponding system support units according with defined SLA
  • Closely following of case life cycle and regular updates performed in ticketing application
  • Daily checks of HW/SW under responsibility
  • Regular reports creation
  • Ensure that operational procedures are up to date. New operational procedures constantly created. 

Requirements:

  • Degree in Electrical Engineering/Telecommunication Engineering/Computer science or equivalent
  • Have a minimum 2 years of experience in Operation and Maintenance of telecom networks. Candidates with 3G network experience are highly encouraged to apply
  • Knowledge of servers HW/SW and their characteristics in Service networks area (e.g. SMSC, MMS, Voice Mail, Video Mail, VPN, OTA, Email, ADC, Intelligent Network, OLM, SAPC, SASN)
  • Cloud infrastructure OpenStak
  • Good level of OS: UNIX (Sun Solaris, HP-UX), Linux, Windows
  • Excellent communication skills in English

Nice to have:

  • Basic experience with Databases: Oracle, LDAP
  • Experience with scripting languages: ksh, bash, Perl
  • Basic understanding of TCP/IP suite
  • French represent an advantage

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