You will also:
• Constitute first point of contact for specific software and hardware solutions delivered to customers;
• Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
• Be in charge of alarm monitoring in IT/Telecom networks;
• Offer support to the field engineers during their actions (by phone and e-mail).
How your expertise will make the difference (Qualifications needed)
• Willing to learn about telecommunication networks;
• Proficient in Italian and English;
• Availability to work in shifts (day and night);
• Able to collect, classify and interpret information;
• Perseverance, initiative, collaboration, self-confidence, practical spirit.
