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1st Level Support Engineer in Telecommunications

ID: von_62278631
Full time
Bucharest
Entry
02-03-2021
Responsibilities

Primarily interacts with Front Office engineers and Back Office engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager;
Works in an international environment, with customers and suppliers;

Main activities & Responsibilities:

– Be responsible for the coordination, support and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels;
– Constitute first point of contact for specific software and hardware solutions delivered to customers;
– Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
– Offer support to the field engineers during their actions (by phone and e-mail).

Requirements

We are looking for 1st Level Support Engineers in Telecommunications for one of our clients in Bucharest.

  • Willing to develop in telecommunication area;
  • Understanding telecommunication networks
    and network elements;
  • Availability to work in shifts (day and night);
  • Able to collect, classify and interpret information;
  • Perseverance, initiative, teamwork, self-confidence, practical spirit;
  • English knowledge;
  •  Ability to react quickly, communication and teamwork;
  • Concentrated and distributive attention;
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