Primarily interacts with Front Office engineers and Back Office engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager;
Works in an international environment, with customers and suppliers;
Main activities & Responsibilities:
– Be responsible for the coordination, support and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels;
– Constitute first point of contact for specific software and hardware solutions delivered to customers;
– Be responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
– Offer support to the field engineers during their actions (by phone and e-mail).
We are looking for 1st Level Support Engineers in Telecommunications for one of our clients in Bucharest.