VonConsulting.ro - 10 ani de Recrutare si Oursourcing IT
  • Home
  • About Us
  • Servicesarrow_drop_down
    • Recruitment
    • Outsourcing
    • Temporary Staffing
    • Consultancy
  • Career Opportunities
  • Contact Us
  • arrow_drop_down
  • ro
  • en
  • de

1st line Operations with Hungarian

ID: von_20287602
Full time
Bucharest
Entry
26-08-2021
Employer Profile

Telecom company

Responsibilities
  • 1st Line Operations of  company network in a multi-vendor environment.
  • Monitors, and maintains company’s Hungary network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.

  • Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for company network elements.

  • In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

  • 24h/7days monitoring of the company’s Hungary network, using umbrella fault management systems and specific NMS’s;

  • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required

  • Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;

  • End to end Incident Management throughout the Incident lifecycle

  • Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;

  • Participates at internal and external training sessions in order to permanently improve his/her technical skills.

  • Delivery of a world class customer service experience

  • Create and submit knowledge article to increase 1st time fix rates

  • Maintain & update NOC processes and procedures

  • Ensuring faults are escalated and resolved within the customer contracted Service Level

  • Maintaining and updating the fault management systems throughout the Incident lifecycle

Requirements
  • Capable to understand and to work with different Windows applications (WEB – based);

  • Good communication skills;

  • Team working oriented;

  • Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT

  • Good knowledge of Hungarian and English language

  • Nice to have: knowledge of telecommunication services.

Apply with CV
close
  • Max. file size: 50 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.
Apply with LinkedIn
  • Similar Jobs
    • Service Desk Agent L1 with German or Hungarian
    • 1st Level Operations Engineer – Italian
    • IoT 2nd Line Operations Expert
    • 1st Level Support Engineer in Telecommunications…
    • 1st Level Support Engineer in Telecommunications…
  • Recently Added Jobs
    • Regional People Team Administrator
    • .NET Software Engineer
    • FULL STACK DEVELOPER
    • Customer Success Executive
    • GO Senior Full Stack Developer
  • Recent Articles
    • Codex – a future addition for professional programmers
    • How the world is tackling the semiconductor crisis in 2021 and beyond
    • How to fill the gap between apps and infrastructure after Kubernetes
    • 2021 tech acquisitions to watch
    • SMEs rely on RPA for business efficiency
© 2022 - VonConsulting.
  • Terms and Conditions
  • Privacy
Manage Cookie Preferences
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
Preferences
{title} {title} {title}