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5G Network Support Engineer

ID: von_09337405
Full time
Bucharest
Middle, Senior
07-10-2021
Providing remote technical support for the company’s Wireless Business Unit based out of our local TAC (Technical Assistance Centre) based in Romania as a product support engineer for the company Wireless product family.
Responsibilities

Manages the day-to-day functional customer interfaces, primarily in EMEA/USA region:

  • Provide technical support for customer hardware and software support contracts.
  • Support ticket resolution for customer issues and work with relevant customer or internal teams to resolve them.
  • Support new SW delivery and SW upgrades and updates.
  • Be the customer facing technical and product expert for the technologies provided by the Wireless BU.
  • Provide customer training for Wireless BU products and technologies.
Requirements

Essential skills

  • The successful candidate will be educated to degree level (BSc/BEng or ideally MSc/MEng) or be able to demonstrate comparable suitable experience in an Electronic and Communications engineering subject.
  • Demonstrated experience working with test and measurement equipment in the 3GPP cellular industry for at least 5 years
  • Experience with simulated data generators to support data profiles such as VoLTE, VoNR, VoIP, RTSP, FTP, HTTP, etc.
  • Advanced understanding of LTE/5G NR 3GPP PHY, L2, RRC, and NAS components of the air Interface and how it interfaces to a RAN.
  • Work experience on LTE and 5G NR testing either for handset or base station.
  • Strong understanding of RF technologies.
  • Ability to read and understand 3GPP specifications and IP RFCs.
  • Excellent interpersonal and customer facing skills as well as excellent verbal and written communication skills in English

Nice to have

  • Experience of working in multi-country teams will be an advantage
  • Experience in KPIs metrics analysis, RCA, and continuous improvements follow up (PDCA)
  • Experience with O-RAN components
  • Able to work effectively alone, whilst being a team player.
  • Ability to act as a role model to others
  • Ability to work under time pressure and provide good quality work in a timely manner.
  • Must be enthusiastic, a clear verbal and written communicator in the languages relevant to the location of the role.
  • Willing to travel.
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