Providing remote technical support for the company’s Wireless Business Unit based out of our local TAC (Technical Assistance Centre) based in Romania as a product support engineer for the company Wireless product family.
Responsibilities
Manages the day-to-day functional customer interfaces, primarily in EMEA/USA region:
Provide technical support for customer hardware and software support contracts.
Support ticket resolution for customer issues and work with relevant customer or internal teams to resolve them.
Support new SW delivery and SW upgrades and updates.
Be the customer facing technical and product expert for the technologies provided by the Wireless BU.
Provide customer training for Wireless BU products and technologies.
Requirements
Essential skills
The successful candidate will be educated to degree level (BSc/BEng or ideally MSc/MEng) or be able to demonstrate comparable suitable experience in an Electronic and Communications engineering subject.
Demonstrated experience working with test and measurement equipment in the 3GPP cellular industry for at least 5 years
Experience with simulated data generators to support data profiles such as VoLTE, VoNR, VoIP, RTSP, FTP, HTTP, etc.
Advanced understanding of LTE/5G NR 3GPP PHY, L2, RRC, and NAS components of the air Interface and how it interfaces to a RAN.
Work experience on LTE and 5G NR testing either for handset or base station.
Strong understanding of RF technologies.
Ability to read and understand 3GPP specifications and IP RFCs.
Excellent interpersonal and customer facing skills as well as excellent verbal and written communication skills in English
Nice to have
Experience of working in multi-country teams will be an advantage
Experience in KPIs metrics analysis, RCA, and continuous improvements follow up (PDCA)
Experience with O-RAN components
Able to work effectively alone, whilst being a team player.
Ability to act as a role model to others
Ability to work under time pressure and provide good quality work in a timely manner.
Must be enthusiastic, a clear verbal and written communicator in the languages relevant to the location of the role.
