The Change Manager has a central role and interacts with several other company’ teams in order to:
- Manage Changes in the DCs for solutions in production (ITIL Service Transition);
- Maintains Continuous Change Management Process Improvement;
- Improve, adapt Change Management rules.
Employer Profile
Global leader in Biometrics and Augmented Identity for the mobility space.
Responsibilities
Chairing the weekly CAB meetings and approve the Normal Changes taking into account the reason, the risk, the resources, the schedule (within the Customer’s maintenance requirements), the other scheduled Changes;
Improve the necessary processes to conduct changes over Solutions Production environments in DCs;
Coordinates and runs eCAB meetings for Emergency Changes;
Approves acceptable Changes endorsed by the CAB members or Senior Management for Significant and Major Changes (Normal Changes);
Produces Change schedule, making sure that all changes are scheduled without conflict and without causing a bottleneck to business requirements;
Reviews/Closes Changes, typically by collating all the documentation around the changes, ensure that CMDB is updated and initiating Post Implementation Review;
Ensures that Change Management process is followed (maintains goals and objectives, resulting in customer satisfaction);
Assists the Process Owner in identifying and prioritizing process and ITSM tool improvements;
Maintain Change catalog and its related Standard Pre-Approved Change types in ITSM tool.
Requirements
Experience in Change Management (minimum one year, CMDB and ITSM tools experience is a plus);
Working knowledge of Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification is not required, but is a plus);
University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments;
Ability to speak English B2+ (second foreign language: French would be a plus);
Autonomous, self-driven and resourceful to achieve goals independently as well as work well in groups;
Good team spirit and team work experience, social or interpersonal skills, have good work rituals, loyalty, professionalism;
Proven communication skills with multiple levels of an organization;
Able to present information, experience in presenting reports and be process oriented.
