The Fraud Prevention and Improvement Manager is responsible for reducing fraud risk through analysis of fraud propensity, root cause and strategic improvement delivery.
With these activities, you will have a great impact on our business:
• Designing and implementing fraud intelligence sharing within company Group, industry bodies and other Telcos that helps to inform proactive fraud management. Work closely with Fraud Global Process Leads to translate intelligence into preventative measures.
• Analysing and correlating disparate sources of fraud intelligence, fraud loss impact and fraud performance data in order to develop meaningful root cause and impact analysis.
• Influencing the investment and prioritisation of fraud resourcing, investment and strategy through insights and cost-benefit analysis in reducing and preventing fraud across company Group.
• Leading collaboration in the design and implementation of effective fraud awareness programs across company Group to improve fraud risk awareness and reduce the propensity for fraud (internal and external).
• Developing and implementing a fraud skills and learning program that supports effective proficiency improvement and skills development within the global fraud community.
With these skills, you are a great candidate:
• Data Literacy – the ability to construct coherent and accurate insights and arguments using data, visualisation techniques and presentation skills that improve risk-related decision making, improvement and/or investment.
• Risk Management – the ability to plan and lead risk improvement strategies for Fraud Management within first, second and third line assurance environments for the reduction in fraud risk.
• Fraud Prevention – the ability to influence and mobilize strategic fraud prevention programs across multi-market environments that leads to the sustainable reduction in the propensity for and losses arising from fraud whilst minimising the impact to victims of fraud.
• Risk Intelligence – the ability to influence and lead positive change in fraud intelligence sharing methods and performance across local markets and industry stakeholders.
• Fraud Analytics – the ability to see or understand fraud risk from data analysis and contextualise fraud scenarios clearly, in order to quickly form an opinion and take decisive actions.
• Degree in Computer Science / Accounting and Management / Informatics
• At least 5 years of experience in a Fraud Management environment within Telecommunications
• At least 3 years of experience in a fraud prevention, fraud awareness and fraud skills development capacity