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Incident Manager with Spanish

ID: von_52985013
Full time
Bucharest
Middle
05-12-2022
Responsibilities

We are looking for an Incident Manager with Spanish to join our Global Network Operations Center.
As Incident Manager, you will be part of a 24×7 team that is responsible to lead the recovery of Critical and Major incidents, restoring the services, securing a minimum impact in the end user experience.

  • Lead the technical recovery teams involved in the troubleshooting.
  • Coordinate between the Ericsson teams, vendors and customer to recover the services in the shortest timeframe.
  • Ensure a clear and timely communication with the external and internal stakeholders.
  • Follow the Incident Management process and secure SLA compliance.
  • Act as technical escalation point for internal stakeholders.
  • Maintain accurate incident reports.
Requirements
  • Education: Degree in Telecommunication Engineering/ Computer Science/Electronics or equivalent
  • Prior experience in similar roles in IT or Telecom industry
  • Knowledge of ITIL or other good practice frameworks used in IT or Telecom
  • Ability to work well under pressure and handle difficult situations
  • Adequate sense of urgency
  • Customer management skills, ability to interact with different levels of management
  • Fluency in Spanish
  • Communication and prioritization skills
  • Solution-oriented attitude
  • Team player, strong interpersonal skills
  • Continuous service improvement approach
  • Willing to work on shifts
  • 80% office (4 days in office)
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