Largest technology center of a multinational Telecom company.
General Description:
Ensures the functionality and performance of the database systems and supervises other DBAs.
Provides support and works toward solving incidents/doing current tasks/solving issues and problems with the purpose of ensuring agreed SLA.
Performs activities related to the design and implementation of new solutions and related activities of software development and ensures database performance. Ensures takeover of activities from the build area for new platforms.
Develops scripts/programs that help expand the functionalities of IT solutions and automates recurring activities.
Liaises with the client: evaluates customer requests for providing new services, comes with proposals for ways of increasing the team performance and for changing the operational model used for interfacing with clients.
Contributes to fulfillment of performance indicators agreed with service owners.
Responsibilities
Provides expert level guidance, performs work for complex configuration requirements and manages database software bug related problems.
Provides Level4, Level3, Level2 and Level1 support for Databases and related incidents and problems.
Develop scripts/programs for extending functionality of IT solutions or for automating recurring activities.
Works as required by his direct superior in shifts or overtime and performs stand-by.
Makes technical investigations for performance incidents and examines issues arising in order to determine the causes and provide / propose solutions to solve the identified problems.
Defines technical requirements, designs, configures and implements solutions that contain databases.
Optimize the existing solutions by redefining database architecture or by making software upgrades to increase efficiency and to meet the new requirements of the business.
Ensures operation performance parameters as imposed, integrity and security of databases for IT and telecom applications. Provides support for implementing projects at high quality and efficiency standards.
Provides active support for transformation programs and other technology refresh programs that are designed to ensure/increase service availability and reduce downtime and increases the quality / performance of these services. Perform proactive maintenance activities based on information from tools and automated alerts and notifications.
Any other business/technical requests received from his direct superior.
Requirements
Experience in supporting Databases 8+ years
Advanced knowledge of office systems and IT equipment (hardware and software)
Solid documentation capabilities
Problem-solving capabilities
Ability to work under pressure and tight deadlines for execution
Well organized, good at setting priorities and rigorous
Project management skills
Manage multiple requests effectively;
Focused on obtaining results
Ability to work in remote and distributed teams
Customer oriented; ability to positively influence customer experience
Ability to coordinate teams/leadership
Knowledge of database administration in a production environment, very advanced level
Excellent knowledge of Oracle or Microsoft Sql Server database administration
Advanced knowledge of SQL tuning
Knowledge of programming in PL/SQL and shell UNIX/Linux
Knowledge of Oracle RAC technology, Data Guard, Grid/Cloud Control, RMAN, Data Pump and so on
Knowledge of ITIL
Understanding IT Service Management concepts (ex. ISO20000 standard)
Very good knowledge of the principles SOX
Very good knowledge of general security principles
