The availability of critical IoT services, as well as offering a swift and reliable resolution to ongoing incidents will be your primary accountability. You will be part of a team where we value and offer respect, celebrate success, recognize performance and assure work-life balance. Collaboration and customer obsession are part of our DNA. This is your chance to operate the latest technologies in IT and use your analytical thinking to understand how the service works and your creativity to improve it for an awesome customer experience.
Responsibilities
To proactively detect and resolve possible service affecting application issues.
To manage and resolve a high proportion of incidents without vendor intervention.
To provide input for planning, assessment, implementation, rollout and preparation of change requests
To identify automation opportunities and implement maintainable solutions to address them.
To assist in building reliable knowledge and skills throughout the team.
To be actively involved in the project decision making and agree upon measurable and realistic timelines for deliverable tasks.
Requirements
Experience in a multinational environment
English proficiency, both written and spoken (C1-C2)
Good understanding of ITIL, DevOps & Agile methodologies
Technical knowledge and experience working with: AWS, Relational DBs (Oracle), Linux CLI
Solid understanding of programming/scripting with any of the following languages: Bash, Perl, Java, Python
Solid understanding of Unix OS
Familiarity with streaming platforms, such as Apache Kafka
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
