Checks and verifies all disputes before accepting or refuting a chargeback, also checks and verifies account receivable records, invoices, credit notes, refunds, files, posts ledger and/or balances accounts receivable records;
Maintains database by entering, updating and retrieving data, as well as formatting and generating reports;
Assists in resolution of outstanding invoice queries/disputes and responds to inquiries from internal and external customers;
Responds to internal and external customer account inquiries;
Prepares chargeback loss reports and projects losses for reporting purposes.
Good MS Office knowledge;
Basic analytical skills;
Advanced level of English;
Excellent communication skills and process oriented.
Previous experience in Fraud investigation field is nice to have.