Ensures new Retainer projects are defined and structured properly in project tracking systems
Working with Fin-Ops and Resource Coordinators to cover financial aspects and proper delivery tracking in the project tracking systems
Engaging with clients to answer service delivery status questions, confirm scope and ensures a positive client experience
Supports seller requests for delivery status information.
Supports delivery resources and teams in maintenance of project, assignment, and deliverable status.
Work with Delivery Managers to maintain internal documentation, escalations, and procedures.
Assist Delivery Managers in ensuring all project revenue is recognized at month end, project anticipated revenue for upcoming months.
Must possess excellent written and verbal communication skills
Must possess strong analytical capabilities and have a desire to learn new things
Experience working with complex accounts
Experience reading and interpreting legal contracts and statements of work
Experience with financial ERP systems
Experience with project management system
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities, resourceful and well-organized
Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations
4+ years in a consulting/service environment
Bachelor’s degree preferred