A global, purpose driven TechCo. The company’s line of business includes providing computer processing and data preparation services.
Key accountabilities and decision ownership :
Manages & co-ordinates multiple designs across a product portfolio/programme
Performs end to end design while provides architectural design leadership & standards
Mediates complex projects and systemic design issues
Architectural responsibility for modular design blueprints
Core competencies, knowledge and experience:
Strong background in managing design and development projects cycle in the Telecoms industry in large Enterprise business; IT and Customer Operations experience would be an advantage.
Proven knowledge of customer lifecycle design and project management skills with track record of successful delivery.
Ability to identify areas of inefficiencies in current working models and define & articulate improvements
Project coordination experience and proven ability to operate within a geographically dispersed matrix organization
Must have technical / professional qualifications:
University degree, with preference on technology (engineering, telecommunications, computer science).
Prince 2 and ITIL or equivalent certification
5+ years of experience on managing major customer services or operational services organisation within Telecoms
Excellent knowledge and understanding of the telecommunications industry with strong focus on business services and applications delivery
Multi-national team leadership experience and proven ability to operate within a matrix organisation.
Experience in consulting and/or services selling, account and customer relationship development, customer intelligence and competitive analysis.
Agile Principles & Methodologies
Dotted reports:
Dotted responsibility for managing project deliverables by other project stakeholders (e.g. Service Designers).
Typical outputs:
Service Design Quality Assessments
Continuous Service Improvement to achieve exceptional product performance
Service Design documentation
– life insurance, health insurance, medical package including family members, dentist subscription, reduced gym membership, meal vouchers, bookster subscription, annual bonus, private pension
– 3-4 WFH days / week, 23 days off/year
– telephone subscription, telephone voucher and other benefits at regular intervals
