VonConsulting.ro - 10 ani de Recrutare si Oursourcing IT
  • Home
  • About Us
  • Servicesarrow_drop_down
    • Recruitment
    • Outsourcing
    • Temporary Staffing
    • Consultancy
  • Career Opportunities
  • Contact Us
  • arrow_drop_down
  • ro
  • en
  • de

Service Desk Agent L1

ID: SD_L1
Full time
Bucharest
Entry
19-01-2022
Ensure timely and effective resolution of end-user IT related Incidents and service request.
Employer Profile

Telecom Company

Responsibilities
  • Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request)
  • Perform remote troubleshooting through thorough analysis and relevant questions
  • Identify the issue using the details received from the end-user and provide resolution according to the work instructions
  • Record actions taken and resolution provided in the relevant ticketing system
  • Ensure fulfillment of the agreed Service Level Agreements/Key Performance Indicators
  • Perform ticket follow-up according to the internal procedure
  • Identify and suggest possible improvements on procedures
  • Resolved incidents, service requests and queries
  • Up-to-date information in the relevant systems
  • Documented technical solutions in KMDB
Requirements
  • German or Hungarian (C1 or above)
  • English (B2 or above)
  • Has used an IT Service Management tool (BMC Remedy or similar)
  • Ability to diagnose and resolve basic technical issues
  • Customer-Oriented
  • Excellent communication skills
  • Can-do attitude
  • Team working skills
  • Flexibility
Apply with CV
close
  • Max. file size: 50 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.
Apply with LinkedIn
  • Similar Jobs
    • Service Desk Agent L2 with German
    • L2 Service Desk with German
  • Recently Added Jobs
    • Software Engineer – Real Time Drivers
    • Hardware Solutions – Project Manager
    • Test Architect for Real Time Drivers
    • 2nd Level CS Engineer
    • Technical Designer – Marketplace Integration
  • Recent Articles
    • Codex – a future addition for professional programmers
    • How the world is tackling the semiconductor crisis in 2021 and beyond
    • How to fill the gap between apps and infrastructure after Kubernetes
    • 2021 tech acquisitions to watch
    • SMEs rely on RPA for business efficiency
© 2022 - VonConsulting.
  • Terms and Conditions
  • Privacy
Manage Cookie Preferences
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
Preferences
{title} {title} {title}