Troubleshoots and resolves complex technical issues in the IPTV / VTV production environments, providing top notch support for our customers.
Solves technical issues reported by the monitoring department (Front Office).
Performs emergency recovery actions for components in the IPTV / VTV infrastructure.
Captures logs and debug information from IPTV / VTV systems.
Documents temporary and permanent fixes that were deployed.
Develops custom scripts for the automation of certain operational tasks and service monitoring of the Interactive TV Systems.
Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the IPTV / VTV infrastructure.
Coordinates and is involved during the implementation of high-risk changes including network upgrade activities, software upgrades and IPTV / VTV infrastructure parameter changes, maintaining the quality of service and avoiding platform dysfunctionalities.
Implements preventive maintenance actions.
Coordinates integration / acceptance testing for new network elements in the IPTV / VTV
Regularly participates in internal and external training sessions in order to improve their technical
Trains the monitoring operators (1st Line) and new employees in TV Operations.
Basic knowledge related to IPTV / OTT concepts and equipment.
Basic REST / SOAP API concepts and experience in usage of Postman (or other alternative tools).
Proven ability to capture and analyze system / network traces (e.g. Wireshark, Fiddler, Charles)
Full understanding of internet protocols like HTTP, RTP, RTCP, RTCP, RTMP, UDP, ARP, ICMP and CDN Technologies
Knowledge related to micro-services based architecture and containerization (Docker, Kubernetes).
Basic / Advanced Windows Server / Unix knowledge, Streaming / content management knowledge.
Understanding of network security practices including the use of VPNs, ACLs and firewalls.
Advanced communication skills, capability to work in a multi-national environment, advanced spoken/written English language knowledge.
2-3 years of experience in IT System Administration / Telecommunication area, 1-2 years of
experience in operations and support of Cloud / Microsoft / Linux / Virtualization infrastructures.
Technical studies: Faculty of Electronics, Telecommunications and Information Technology / Faculty of Automation and Computer Science.