Our playground: the identification, authentication, and securing of people and objects.
Our areas of expertise: artificial intelligence, biometrics, cryptography, embedded systems and software and cyber security.
Our promise: With our technology and innovations, only you can be yourself.
Our ambition: Imagine tomorrow and profoundly change the daily lives of citizens of all countries.
Our markets: civil identity (ID, passport), smart payment and telecom transactions, smart cards, public security and airport security.
Responsabilități
Duties and responsibilities
Assist support staff as/when required in order to meet deadlines and the company’s Infrastructure support priorities.
Provide input as required on product and system specific functionality, configuration and usage for training and documentation purposes.
Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.
Proactive and promptly identify and assist to resolve any relevant key issues and/or risks.
Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff.
Analyze failure and ensure operational recovery within agreed SLA through standard procedures
Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions
Propose improvements of the monitoring setup
Address any none compliances in timely and orderly manner
Work independently / a quick learner with ability to implement workarounds through the proper guidance of Support standards and conventions.
Able to work flexible hours if needed
Available to come to Data Centers for technical support in case of emergencies
Able to travel as and when reasonably requested.
All other duties as requested by Management
Cerințe
Must have:
Expert level in Linux (configuration, management, scripting, services)
Very good understanding of virtualization technologies: VMware / XEN / Hyper-V – at least one of them
A good understanding of high-availability solutions (cluster, load-balancer), backup, disaster recovery and business continuity principles
Good understanding of authentication, security and key encryption mechanisms
Good understanding of networking and security technologies: firewall, routing, switching, VPN, proxy /reverse proxy, load-balancer, application firewall, antivirus, IPS / IDS, other security solutions
Knowledge of storage principles and technologies: NAS, DAS, SAN, fc switches
Knowledge about configuration management tools, deployment tools, updates and software repositories, monitoring tools
Shell, Python scripting
Good understanding of ITIL principles and experience in working with a ticketing tool
Hardware knowledge, Dell & HP management tools
Experience in troubleshooting incidents at L2/L3 level
Understanding of cloud platforms: AWS and Azure
A Plus:
Knowledge of Windows Server infrastructure
Zabbix, Prometheus, Grafana
Previous datacenter experience
Software defined storage: GlusterFS, Ceph
Web: Tomcat, Apache, NGINX, JBOSS application server
Databases: Oracle DB, MySQL / Maria DB, Cassandra / Datastax
Experience with microservices and DevOps tools: Dockers & Kubernetes, Bitbucket, Salt Stack
Experience in Open Source projects and tools suites a plus
