EMEA ERC Generalist

ID: von_95617284

Full time

Bucharest - Hybrid work

Middle

15-03-2025

Global software development company, well known in the digital area.

As a member of the wider Employee Resource Center team, act as employees’ first contact point across EMEA for all EX related questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday and ServiceNow)
Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills
Mitigate customer concerns as much as possible and focus on quick resolution
Responsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using ServiceNow, the client’s case tracking tool
Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources
Address Tier 1 & 2 queries regarding compensation, benefits, HR data management etc.

Demonstrated problem solving skills
Commitment to customer service and providing a positive employee experience
An effective communicator at all levels, both written and verbal
Process oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS high
Ability to maintain the highest level of confidentiality
Ability to work independently and also be part of both virtual and local team structures
Ability to apply sound judgment and make decisions on when to advance issues
Proactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry
Previous experience in a shared services organization is a plus!
Proficient in English and Romanian any additional languages welcomed!

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