The incumbent is a critical member of the company’s Corporate Security organization and will be accountable for ensuring in creating and driving the following key agenda within Europe:
• Driving overall framework for Internal Investigations including some facets of data loss prevention investigations and accordingly driving local governance in Europe
• Carry out and lead critical investigations end to end in Europe, as assigned by the Global Lead of Investigations and the Local Triage with high levels of objectivity, thoroughness, relevance, accuracy, timeliness and confidentiality. Alongside be prepared to handle global investigations, as and when assigned.
• To act as security and forensic expert for the country to collect, secure and preserve all evidence related to Europe investigation cases.
• To advise the VOIS Global Lead of Investigations on the steps necessary to investigate cases of alleged malicious wrongdoing in Europe centers, after consultation with HR and Group stakeholders, as required.
• To prepare and maintain confidentiality of detailed and accurate reports, records and KPIs for all investigations performed including presenting the same with relevant stakeholders and leaders.
• To ensure completion of all follow-up recommendations as a fall out from the Investigation Reports within the stipulated timelines and SLAs agreed upon.
• The company’s Case Management Point of Contact in order to liaise with the company, Group
and Location Triage teams.
• To be responsible to represent the company for any investigation related litigation matters/provide testimonials to the local law enforcement or courts, as and when required.
• Assist the Global Lead of Investigations and be responsible for executing and providing input for shaping and driving strategy, transformation and performance of the Investigations function.
• Employ innovative but ethical means to identify malpractices either through effective intelligence/ sources within the organization to initiate, carry out investigations and add value to the organization.
• Monitoring and Implementation of specific procedures, exceptions to Group and policies, risk control matrix etc., through Global Lead of Investigations across the company’s Europe locations.
• Managing Speak-ups and Investigations end to end across Europe and coordinating with Global Lead of Investigations and the Local Triage teams. If required, with the group teams as well.
• Publish qualitative and quantitative metrics as well as reports on periodic basis for all Speak Ups and Investigations for Europe locations.
• Aligning VOIS Investigations with the Group Internal Investigations Policy and be the local contact for all
• Experience into end to end Internal Investigations at large scale organizations.
• Exposure to Physical Security, Fraud Management, Information Security and IT Infrastructure and Technology shall be a plus.
• Strong analytical & influencing skills.
• Proven leadership competencies.
• Strong communication & interpersonal skills
Must have technical / professional qualifications:
• Bachelor or Master’s Degree from an accredited university (majoring in Economic,
Commerce, Mathematics, Law, Business, Accounting or Computer-Data Science).
