As a Technical Account Manager you will play a critical role in ensuring the long-term success and satisfaction of our enterprise customers. You'll serve as the trusted technical advisor, driving the successful adoption and optimized use of enterpise B2B solutions. By delivering proactive services and strategic guidance, you’ll help clients realize more value from their investment while supporting Adobe's goals of customer satisfaction and product excellence.
Arbeitgeberprofil
Global software development company, well known in the digital area.
Verantwortlichkeiten
Serve as the primary technical point of contact for assigned accounts, managing all aspects of the customer relationship from a technical perspective.
Deliver proactive services aimed at improving IT operational health and reducing incidents.
Collaborate with customer stakeholders to understand business goals and technical environments to align solutions effectively.
Coordinate cross-functional efforts with internal Account Management, Support, Consulting, TechOps, and Engineering teams to ensure timely resolution of technical issues.
Lead regular operational reviews and present tailored recommendations to minimize risk, manage changes, and prevent issues before they arise.
Host technical workshops and training sessions to enable customer success and internal capability building.
Advocate for customer needs internally, helping influence product development and enhancements based on customer feedback and trends.
Anforderung
Bachelor’s degree (or equivalent experience) in Computer Science, Information Technology, or a related technical field.
A strong technical background in development, consulting, or technical support.
Demonstrated experience in a customer-facing role such as Technical Account Manager, Solution Consultant, or similar.
Proven ability to manage complex IT projects and build strong, trusted relationships with enterprise customers.
Exceptional troubleshooting, communication, and presentation skills.
Ability to convey technical concepts to both technical and non-technical audiences.
Strong organizational skills with a proactive and consultative approach to customer engagement.
A passion for technology, customer success, and continuous improvement.
Customer-facing experience in enterprise projects, ideally some familiarity with object-oriented programming such as; SQL, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies
