This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. ›Interfaces: primarily interacts with FO engineers and BO engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager. › Work in an international environment, with customers and suppliers. › Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training etc).
Be part of a select team of experts in infrastructure, Microsoft and Linux technologies. Offer guidance for other System engineering teams, in implementing new technologies, setting up best practices and procedures, make sure "everything is in place".
This role is part of a team composed primarily of System Engineers and DevOps (around 20 people) in charge to operate, document, develop and improve the R&D the software engineering group-wide environment. This role has a significant focus (~50%) in coordination with R&D users (SW developers and managers) world-wide to align longer-term plan with their needs including standardization and alignment of testing methods, tools and procedure at the state of the art of the technology.