We are seeking an IoT Fraud & Investigation Lead to drive Fraud Management Strategy and manage internal investigations within the IoT entity. This role focuses on identifying, evaluating, and mitigating fraud risks across business processes, products, and services, while ensuring compliance with the Fraud Management Framework and Fraud Policy. The individual will act as the main point of contact for Speak Up cases and provide expert guidance on fraud prevention and investigations.
Employer Profile
The company is a strategic arm, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Group, local markets, and partner markets to simplify and drive growth. With our strategic partners, we work alongside our customers and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
Responsibilities
Conduct Fraud Risk Assessments (FRAs) within IoT and maintain a FRA plan aligned with business priorities.
Evaluate fraud vulnerabilities in new processes, products, and services, ensuring gaps are addressed pre-launch and monitoring is in place post-launch.
Monitor and analyse emerging IoT fraud trends, providing expert advice and actionable recommendations.
Design and deliver targeted fraud awareness and training initiatives for stakeholders.
Act as Security and Forensic expert, collecting and preserving evidence for internal investigations.
Lead investigations as required, prepare detailed reports, and maintain accurate records and KPIs.
Ensure all Speak Up cases are escalated to the Group Speak Up Committee.
Serve as a strategic link between IoT and Group Corporate Security, contributing to cross-functional risk and compliance initiatives.
Requirements
Experienced in fraud risk management, investigations, internal controls, audit, or compliance functions, with at least 5 years in fraud management and/or investigations.
Skilled in conducting FRAs, developing anti-fraud controls, and embedding fraud prevention strategies.
Strong ability to collaborate with technical, product, and business teams to integrate fraud controls into IoT solutions.
Proven leadership capabilities and ability to deliver in fast-paced, high-growth environments.
Excellent analytical, influencing, and communication skills, with the ability to produce high-quality reports.
Broad understanding of mobile and fixed telephony networks; familiarity with IoT products and services is a plus.
Proficient in Microsoft Office and data analysis tools; professional certifications such as CFE are desirable.
Benefits
Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
Special Paternal Program – 4 months of paid paternity leave
