Technology Centre of a multinational Telecom company.
Work on projects in the area of Digital Platforms and Smart Portals, with a focus on Digital Experience, client’s interaction with the platform, and improving user experience.
- Deliver high – quality business analysis that focuses on delivering a great Customer Experience.
- Ensures that the product and service-level customer and user experience is defined, communicated, and understood, with pain points identified, and opportunities for improvement road-mapped.
- Adopts Design Thinking Principles and applies the Design Thinking Processes and Methods to ensure customer and user insight drives product and service development.
- Accountable for on time delivery of high – quality business requirements for both waterfall and agile project delivery methodologies.
- Accountable for Requirements Management during the project lifecycle, includes both functional and non-functional requirements.
- Manage Traceability throughout the project lifecycle and ensure the business impact against compliance is understood.
- Continuously improve the business analysis ways of working.
- Collaborate with a variety of stakeholders such as Product Owner, Product Manager, Scrum Master, Solution Architect, Test Manager, Project Manager, Service Designer.
- +2 years of experience in Business Analysis: requirements gathering and documentation.
- Knowledge of Agile and Waterfall delivery methodologies
- Experience with requirements analysis and elicitation
- Experience with requirements management tools: JIRA, Confluence.
- Excellent English communication skills: reading, writing, speaking.
- Excellent presentation skills, with an understanding of business concerns and priorities.
- Excellent stakeholder management skills: ability to collaborate with internal and external business and technical stakeholders.
- Detail oriented and analytical skills
- Understanding and knowledge of Scaled Agile Framework is a plus.
- Business Analysis Certification is a plus.
- Any Agile Methodology Training is a plus.