We are looking for a candidate for the role Operations engineer to NOC CIAS Application Maintenance and Operations (AMO) Team. This person will help in Business as Usual (BAU) of an Operation team (ITIL L1 to L3), focus on the Automation process and ticket Journey/vertical blocks process troubleshooting and Operational enhancements. You will be responsible to work with remaining operations team to assure the CIAS stability and system availability according the agreed business service levels.
Offering support for the IoT IMS Core and ensuring the availability of VoLTE IoT service, as well as offering a swift and reliable resolution to ongoing incidents will be your primary accountability. You will also get actively involved throughout all the project phases, including testing, integration and deployment. Finally, you should expect to play an important role in future planning and features delivery.
As an ICT DevOps Engineer you will bring value to internal end user and support staff experience, while using the tools in your scope! From this role, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner! We are now looking for an ICT DevOps Engineer who will be responsible for installing, configuring and handling solutions based on BMC's Remedy Action Request System (ARS) applications; Service Desk, Asset Management, Change Management, Service Level Management and Service Request Management!
Your day to day: The opportunity to make part of an international and multicultural team, this great team supports the best Pan European TV service and delivers the best entertainment to our customers. This role has the intention to create, implement and support automations based, on Tv platforms usage data in order to help the operations team to take faster and better decisions, make the day-to-day work simpler and the service greater.