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SMEs rely on RPA for business efficiency

May 20, 2021 - by Andreea Paleologu

The hybrid work system (WFH & WFO) highlighted the importance of intelligent software robots developed based on Robotic Process Automation (RPA) technology.

RPA served the growing need for creative solutions and activities during the Covid-19 pandemic. RPA is also rucial for a successful remote work flow.

Currently, 23,7% of small and medium-sized companies in Eastern Europe confirm that they have a need for software robots. RPA is used in these companies for digitization of the business and operational efficiency, according to a survey published on a business portal.

The advantages of working with robots – and the downside

Almost half (47,4%) of the companies believe that intelligent software robots are useful to eliminate repetitive actions.

At the same time, almost 30% of companies believe that RPA can lead to an increase in the efficiency of remote work.

RPA has positive effects on the evolution of the business. It also accelerates the development of the company and new digitization policies.

Just as important, companies believe that by integrating RPA technologies they will get lower costs (31,6%) and increased sales (18,4%).

In addition, 39% believe that the support of this technology will leave boring and repetitive tasks to intelligent software robots. Equally, almost 24% say that employees will be able to engage in such more creative activities.

Only 8% believe that the team may be reluctant to integrate this technology into the company’s operational processes. Also 29% believe that software robots could replace certain positions in the company.

You might also find interesting: Brain activity, different when coding from maths

RPA technologies – the reconfigured future  

RPA is an industry that has accelerated strongly in recent years. In Eastern European countries such as Romania, we’ve recently witnessed a rise in global providers of such solutions.

24% of small and medium-sized companies participating in the above-mentioned survey already use automation technologies. Half of them say they are considering integrating this technology into their business this year or in the future.

Nonetheless, 50% of respondents to the study believe that the main barrier to implementing intelligent software robots is the high cost.

Strong suits in the long run? 47% of companies say they consider RPA a viable and cost-effective investment.

Biggest drawback? 36% of companies believe they will face a lack of training of employees on the adoption and use of RPA technology.

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