Technology center of a multinational telecom company.
Responsibilities
Support the end-to-end application operations of SBUS, TMT, and VFP in the production environment, collaborating with on-site colleagues.
Assist in analyzing and resolving incidents and documenting them according to processes.
Support the management of incident and problem tickets across teams and vendors.
Contribute to meeting operational KPIs.
Assist with assessing change requests and reviewing patch and delivery notes for potential impacts.
Provide support for system analysis to inform ongoing maintenance and improvements.
Help develop and execute operational scripts and tools to monitor systems and handle error resolutions.
Monitor operations to ensure compliance with SLAs and prevent breaches.
Aid in the migration of new or updated software, assisting with production checks.
Assist in communication with vendors and partners regarding ongoing service and problem requests.
Requirements
Knowledge of ITIL, SOX, and KPIs.
Familiar with application operations and telecommunications.
Ability to support problem-solving and tracking.
Basic understanding of the incident, service request, and change management lifecycle.
Familiarity with IBM MQ.
Basic knowledge of SQL/PL SQL.
Experience with Shell Scripting.
Basic knowledge of SAP DQM.
General understanding of Apache Tomcat and WebLogic.
Some experience in managing system interfaces.
Basic experience in the telecommunications industry.
Fluent in both written and spoken English.
German language skills are a plus.
Benefits
SBUS serves as an Enterprise Service Bus, providing a communication channel between various applications and services.
TMT (TAL Management Tool) is an integral part of order processing chain, supporting the OPM and COMET systems by managing the ordering and scheduling of TALs in collaboration with Telecom.
VFP facilitates the verification of service availability at specific locations.
