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2nd Line Ops Engineer – PEGA Application

ID: von_69755837
Full time
Bucharest
Middle
28-01-2025
Employer Profile

Provides support and collaborates with software developers to provide and improve PEGA Applications  for DE business customers. Ensures the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process. Operates and ensures a high availability of services, regularly develops automation scripts and constantly seeks to optimize existing working methods. Implements changes and maintenance works on the software solutions used by the client, writes implementation documents and changes to the current configuration / code and implements according to existing procedures.

Responsibilities
Main responsibilities:

  • To provide input for the planning, evaluation, implementation, development and preparation of the production migration phases and of the modifications/changes in the software code and in the network.
  • Check the source code of Continuous Integration/Continuous Delivery applications and make use of CI/CD pipelines for deployments and updates.
  • To use source code versioning systems to improve the process and migration activities in production
  • For some of the provided services, modifies and adapts the existing software solutions for an improved performance and better customer experience.
  • To execute or manage incidents, problems and service requests including implementation of workarounds.
  • Performs daily health-checks and constantly seek to improve the existing ones for the platforms and services in support
  • To deliver technical support for network applications and systems (2nd Line support), both during and outside business hours by ensuring on-call availability: troubleshoot, service restauration, problem investigation, change implementation
  • To regularly identify improvement/automation opportunities.
  • Working to define service level agreements and key performance indicators.
  • To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
  • Revises the technical and functional specifications of information systems and implements them in the process of modifying or adapting hardware and software solutions;
  • Performs an impact analysis, proposes, develops and implements technical solutions related to the basic functionality of the software, with the final result of solving incidents and advanced technical problems and implicitly improving the customer experience.
  • Managing long term, sustainable relationships with internal and external partners to ensure SLA compliance and service improvements for network services according to aligned financial figures.

Deliverables:

  • Automation scripts
  • Code changes, constantly revising the logic of the functionalities
  • Regular performance and health status reports for the solution’s components
  • Regular reports with open issues, current status and resolution actions
  • Pre-release features review and comments
Requirements
Core competencies, knowledge and experience:

  • Good understanding of ITIL, DevOps principles and Agile methodology
  • Good operational knowledge, able to debug and troubleshoot application issues on Linux servers
  • Knowledge of cloud-based infrastructure on AWS, networking concepts, DNS
  • Knowledge of deployment methods using CI/CD (Jenkins) and version control (Git)
  • Basic understanding of: Docker, Kubernetes, APIs, Weblogic
  • Working experience working with SQL OracleDBs, DWH
  • Good understanding of programming/scripting with any of the following languages: Bash, Perl,Basic knowledge / understanding of IP Networking and Telecom architecture and Protocols
  • Experience in a multinational environment
  • Excellent communication and presentation skills in English (both written and spoken)
  • PEGA L2 Devops, PDC, Pega Dev, Admin Studio knowledge, queue processors, agents, nodes, job schedulers, Decision Table, Data table, network configurable, deployment, PEGA Process AI.  
Nice to have technical / professional qualifications:

  • Bachelor degree
  • Linux course/certification
  • AWS Certified Cloud Practioner course
  • OracleDB Certified/course
  • Experience using package capture software eg Wireshark (tcpdump etc).
  • PEGA CSA certified
  • Experience in operating and managing applications in large-scale enterprise environments
  • Incident Management, Change Management, Problem Management.  
  • Work with oneITSM (Global Remedy) or TTWOS 
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