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Application Engineer (Support team)

ID: von_39095474
Full time
Bucharest
Entry
20-08-2024
Employer Profile

Services & Support

 

 

 

Responsibilities
  • Provide post-sales telephone, e-mail and onsite support to customers in EMEA region.
  • Assist customers with operation and configuration of hardware and software, with an emphasis on Layer2-3, Layer 4-7, Security & Wi-Fi products.
  • Accurately log, track and maintain customer service requests
  • Achieve customer satisfaction and support metric goals, SLAs.
  • Effectively work and communicate with worldwide support and the engineering teams
  • Effectively be involved in delivering training for colleagues / sales teams
Requirements
  • BS or MS in Computer/Electrical Engineering with focus on Internet/Networking/ Security
  • Prior Customer Support Experience.
  • Solid experience with L2-7 protocols, Customer Support or Network Management.
  • Experience working with packet analyzers – Wireshark / tcpdump
  • Excellent English communication skills (written and verbal)
  • Solid knowledge and understanding of data networking technology, products, and related designs.
  • Unix/Linux experience.
  • CCNA certification is a must.
  • Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
  • CCNP (or equivalent) certification.
  • Linux CLI debugging / admin experience – permissions, file system, logging, networking.
  • Basic knowledge of clustering and container
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