• Lead the design of a common fraud control service catalogue across Global company and Local Markets that will achieve standardisation, efficiency, and effective fraud detection.
• Influence the targeted centralised company service catalogue-based service design and operation that is provided to Local Markets and group entities in a way that achieves economies of scale and cost effectiveness as well as positive customer experience.
• Influence and maintain oversight of a transparent and informative fraud service performance monitoring capability that is implemented and operated by company and third party providers and utilised by Local Market and group entity-based fraud teams.
• Design and co-ordinate the implementation of an effective first and second line of defence internal control framework to address the risk of fraud through general, preventive and detective controls that are aligned across the three lines of defence.
• Delivery of a common service catalogue-based fraud service by company or agreed thirdparty provider supporting all Local Markets and Group entities.
• Complexity Management – Assumes a mindset that continuously seeks to evaluate
information gathered and effectively challenge the validity of information for the purpose
of improving the status quo.
• Data Literacy – Constructing coherent and accurate insights and arguments using data,
visualisation techniques and presentation skills that improve decision making on risk,
improvement, or investment.
• Risk Management – Advise on and utilise expertise in operating principles for the
application of fraud control design, operation, evaluation, and improvement. This
includes the ability to discriminate between control methods for different risks, design
criteria and best practice applications.
• Customer Centricity – Delivers an effective end-to-end fraud-related customer experience
that helps to retain customers, and positively influence the perception of Vodafone in
dealing in an impactful situation.
• Fraud Techniques – Appraising the effectiveness of fraud operations through performance
assessment, collaboration, and participation in industry benchmarking.
