VonConsulting.ro - 10 ani de Recrutare si Oursourcing IT
  • Home
  • About Us
  • Servicesarrow_drop_down
    • Recruitment
    • Outsourcing
    • Temporary Staffing
    • Consultancy
    • Payroll and Administrative services
  • Career Opportunities
  • Contact Us
  • arrow_drop_down
  • ro
  • en
  • de

Incident Manager

ID: Incident Manager
Full time
Bucharest
Middle
28-05-2025
Responsibilities
  • Facilitate incidents through the entire incident lifecycle
  • Provide clear, accurate, and timely updates to internal partners and management during incidents
  • Educate internal partners in terms of our processes
  • Understand customer expectations and optimize the Incident Management processes with functional teams
  • Work closely with Problem Management, to ensure we provide the right outputs
  • Leverage communication skills to successfully interact with team members, stakeholders, and customers
  • Prioritize and triage incidents based on their criticality and impact
  • Document incidents and create post-incident reports for management and stakeholders
Requirements

Skills:

  • Excellent interpersonal skills (both oral & written), English is a must!
  • General knowledge of cloud technologies, familiarity with basic networking technologies, software development and hosting concepts
  • Problem-solving skills to identify and analyze incidents
  • Understanding of Service Level Agreements (SLAs) and Service Level Objectives (SLOs)
  • Ability to balance strength & diplomacy
  • Experience managing complex incidents in a hybrid or multi-cloud environment
  • Collaboration skills working with local and remote teams
  • The ability to see the big picture & to create a clear, focused plan out of a world of noise
  • A motivated, can-do demeanor
  • Common sense

The successful applicant will also be:

  • Able to grasp complex technical concepts & translate them into a simple to understand language
  • Able to act in the implementation of new processes & improvement of existing processes
  • Able to maintain calm in fast paced situations
  • Self-motivated, willing to ask questions and use information to proactively affect change & achieve results
  • Someone who works well with a variety of different personality types
  • Able to think through complex issues & propose alternative solutions to problems
  • Unflappable – able to take change in stride
  • Able to infect the team with your passion and enthusiasm

Preferred Skills and knowledge:

  • Proven understanding of Incident Management frameworks such as ITIL, ISO 20000 or COBIT
  • Strong product knowledge of the Adobe products
  • Experience managing projects with remote/geographically dispersed team members
  • Experience using MS Office products (Excel, Word, Outlook, PowerPoint, Excel)
Apply with CV
close
  • Max. file size: 50 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.
  • Similar Jobs
    • Senior Technical Account Manager
    • Technical Account Manager
    • End of Life Technical Program Manager
    • Technical Support RF/MW Application Engineer
    • Technical Support Engineer (L2-L3)
  • Recently Added Jobs
    • Senior Quality Manager
    • Service Support Manager with German
    • DevOps Engineer / Cloud Engineer – German speakers
    • Supply Chain Coordinator – D2C, E-Commerce
    • IT Software Tester – German
  • Recent Articles
    • Our Job Lists Explained: Today, What Does a Product Development Manager Do?
    • Returning to the Office Work: a Vital Imperative or Not?
    • Unlock the Power of Data: The Role of a Database Expert
    • Firmware Engineers: a SF Job in an Enigmatic World?
    • The Hidden Architect – The Layout Engineer
© 2025 - VonConsulting.
  • Terms and Conditions
  • Privacy
Manage Cookie Preferences
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Preferences
{title} {title} {title}