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Technical Support RF/MW Application Engineer

ID: von_03046916
Full time
Bucharest
Middle
20-08-2024
Employer Profile

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Responsibilities

Responsibilities

  • Engage with customers, sales and/or service representatives across EMEAI to deliver post-sales customer support, solving technical questions of varied scope and complexity. 
  • Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity 
  • Share technical expertise across the EMEAI team and write technical articles for the customer knowledgebase  
  • Close cooperation with the Keysight product engineering, software and solution centres. The technical support application engineer is the technical interface between the customers and the client’s Worldwide support team. 
  • Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs.  
  • Develop into the Component Test knowledge expert within client’s care for products and solutions 
  • Proactively eliciting feedback from our customer base regarding product functionality and quality and communicating with Product Management and Development teams for integration in the form of actionable deliverables 
Requirements

Must have

  • Bachelor and/or Master’s degree in Electrical Engineering or equivalent in electronics and communications engineering or similar.  
  • At least 2 years relevant experience working in Spectrum Analysis and Signal Generation 
  • Is familiar with different modulation techniques and wireless technologies.  
  • Good understanding of modern Signal Analyzer measurements beyond Spectrum analysis like, Phase Noise, EVM, EMI, Noise Figure or Noise Floor. 
  • Good understanding of RF/µW fundamentals with practical experience using RF/µW test equipment. 
  • Good understanding of the generation, demodulation, and analysis of digital communication signals. 
  • Requires customer facing experience, preferable in technical support, and ability to work independently. 
  • Strong level of English language required, both written and verbal. 

 

Nice to have

  • Brings experience of wireless physical layers and knowledge of protocols like 5G NR, LTE, ORAN or WiFi 
  • Basic instrument programming skills with SCPI and instrument drivers with C++, C#, VEE, LabView, Python, MATLAB ® or VB, are an advantage. 
  • Strong organisational skills, ability to multi-task, prioritise and work well under pressure. 
  • Extra languages are an advantage. 
  • Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers. 
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