Application Engineer (Support team)
Employer Profile
Services & Support
Responsibilities
- Provide post-sales telephone, e-mail and onsite support to customers in EMEA region.
- Assist customers with operation and configuration of hardware and software, with an emphasis on Layer2-3, Layer 4-7, Security & Wi-Fi products.
- Accurately log, track and maintain customer service requests
- Achieve customer satisfaction and support metric goals, SLAs.
- Effectively work and communicate with worldwide support and the engineering teams
- Effectively be involved in delivering training for colleagues / sales teams
Requirements
- BS or MS in Computer/Electrical Engineering with focus on Internet/Networking/ Security
- Prior Customer Support Experience.
- Solid experience with L2-7 protocols, Customer Support or Network Management.
- Experience working with packet analyzers – Wireshark / tcpdump
- Excellent English communication skills (written and verbal)
- Solid knowledge and understanding of data networking technology, products, and related designs.
- Unix/Linux experience.
- CCNA certification is a must.
- Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
- CCNP (or equivalent) certification.
- Linux CLI debugging / admin experience – permissions, file system, logging, networking.
- Basic knowledge of clustering and container
