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2nd Line Ops Specialist – PEGA

ID: von_24688745
Full time
Bucharest
Entry
28-01-2025
Employer Profile

Provides support and collaborates with software developers to provide and improve PEGA Applications for DE business customers. Ensures the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process. Operates and ensures a high availability of services, regularly develops automation scripts and constantly seeks to optimize existing working methods. Implements changes and maintenance works on the software solutions used by the client, writes implementation documents and changes to the current configuration / code and implements according to existing procedures.

Responsibilities
Main responsibilities:

  • Contribute to the planning, evaluation, and implementation of changes in software and systems, supporting production migration and improvement activities.
  • Assist in the deployment of CI/CD pipelines and version control systems for improved processes.
  • Execute service requests, incidents, and problem resolution, including implementing effective workarounds.
  • Conduct routine health checks for platforms and services, proposing enhancements and automation opportunities.
  • Provide 2nd-line support for applications and systems, ensuring service restoration, troubleshooting, and changes both during business hours and on-call rotations.
  • Analyze technical issues to develop and implement solutions that enhance performance and customer experience.
  • Collaborate on defining service level agreements (SLAs) and key performance indicators (KPIs).
  • Support knowledge-sharing initiatives to build team expertise and improve customer service delivery.
Deliverables:

  • Automation scripts and operational support documentation.
  • Reports on health checks, incident resolution, and system performance.
  • Contributions to CI/CD pipelines and deployment processes.
  • Training sessions on supported platforms and tools.
Requirements
Core competencies, knowledge and experience:

  • Understanding of ITIL, DevOps principles, and Agile methodology.
  • Basic knowledge of CI/CD tools (e.g., Jenkins), version control systems (e.g., Git), and cloud infrastructure (AWS).
  • Familiarity with Linux server operations and debugging.
  • Experience with databases (e.g., SQL, MongoDB, OracleDB) and scripting languages (e.g., Bash, Python).
  • Basic understanding of Docker, Kubernetes, and APIs.
  • Strong communication and problem-solving skills.
  • Exposure to multinational environments is an advantage.
Nice to have technical / professional qualifications:

  • Bachelor degree
  • Linux course/certification
  • AWS Certified Cloud Practioner course
  • OracleDB Certified/course
  • Experience using package capture software eg Wireshark (tcpdump etc).
  • PEGA CSA certified
  • Experience in operating and managing applications in large-scale enterprise environments
  • Incident Management, Change Management, Problem Management.  
  • Work with oneITSM (Global Remedy) or TTWOS 
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