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2nd Line OPS Technician-CCB-CCM

ID: 2nd line OPS CCB-CCM
Full time
Bucharest
Entry
03-02-2025
Responsibilities
  • 🔧 Perform routine checks to ensure critical business applications are running smoothly and report any issues.
  • 🛠️ Monitor alerts, handle tickets, and escalate critical issues to meet SLA and KPI requirements.
  • 📈 Track application performance, identify basic issues, and notify specialists for resolution.
  • ☁️ Assist in cloud capacity checks and follow cost-management practices.
  • 📋 Generate basic reports and dashboards under supervision.
  • 🤖 Execute pre-defined scripts and monitoring processes to ensure operational reliability.
  • 📊 Maintain Grafana dashboards by updating data sources or configurations.
  • 🔄 Provide basic troubleshooting support and escalate complex issues to senior team members.
  • 🚀 Participate in system startups, configurations, and maintenance tasks under supervision.
  • 🕵️‍♂️ Assist during critical incidents to support service restoration and ensure system stability.
  • 📊 Support improvements in cloud-based monitoring frameworks as instructed.
Requirements

What We’re Looking For:

  • 🎓 Graduation degree in technology or a related field.
  • 💻 Proficiency in Unix/Linux and Shell Scripting.
  • 🛠️ Adequate knowledge of SQL/PL-SQL.
  • ☁️ Working knowledge of AWS services (EKS, RDS, EC2, S3, ASG).
  • 📚 Familiarity with Kubernetes concepts and DevOps tools (Terraform, ArgoCD, Nexus, GitHub, Jenkins, Splunk).
  • 📜 Basic knowledge of Web Services (SOAP and REST APIs), Tomcat, WebLogic, Core Java, ITIL, Telecom Basics, Python, and PowerBuilder.
  • 🛠️ Experience with oneITSM (Global Remedy) or TTWOS
  • 🗣️ Proficient in written and verbal English.
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