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2nd Line OPS Specialist – DMS

ID: von_71202334
Full time
Bucharest
Entry
31-01-2025
Employer Profile

Telecom

Responsibilities
  • 🔧 Support the DMS application in our client DE production environment, ensuring operational stability and smooth functioning.
  • 🛠️ Assist in analyzing, resolving, and documenting incidents and problems in line with client DE processes.
  • 📈 Contribute to maintaining service delivery in line with Key Performance Indicators (KPIs).
  • 🚀 Assist in evaluating change requests by analyzing application and business impacts.
  • 📊 Perform basic system checks and analyses to aid in proactive maintenance and suggest potential system improvements.
  • 🤖 Run predefined scripts and assist in developing simple tools for monitoring and automating basic operational tasks.
  • 🛠️ Provide support during software migration.
  • 🤝 Collaborate with vendors and partners to address problem and service requests.
  • 🔍 Assist in conducting root cause analyses for production issues.
Requirements
  • 🎓 Graduation degree in technology or a related field.
  • 💻 Experience with managing and troubleshooting basic issues in Document Management Systems (DMS) and Customer Relationship Management (CRM) applications.
  • 🛠️ Familiarity with Windows Server environments (2012, 2016, 2019, 2022).
  • 📜 Basic ability to write and execute scripts using tools like PowerShell, DOS, or Perl.
  • 🗄️ Familiar with Oracle, SQL, and PL/SQL for basic troubleshooting and scripting.
  • 🌐 Understanding of SOAP and REST methodologies and performance testing concepts.
  • 📈 Basic knowledge of application performance tuning is an advantage.
  • ☁️ Awareness of cloud platforms such as AWS, Azure, or OCI.
  • 📝 Familiar with IP addressing, DNS, firewalls, NAT, and proxy servers.
  • 📊 Exposure to monitoring tools such as Datadog or Grafana is beneficial.
  • 🗂️ Basic understanding of tools like GitHub for repository management.
  • 🏗️ Awareness of microservices and distributed application architectures.
  • 📞 General understanding of telecommunications is advantageous.
  • 📈 Exposure to SQL query performance optimization is a plus.
  • 🗣️ Fluent in written and verbal English;
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