Provides support and collaborates with software developers to provide and improve services in the company portfolio for DE customers. Ensures the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process. Operates and ensures a high availability of services, regularly develops automation scripts and constantly seeks to optimize existing working methods. Implements changes and maintenance works on the software solutions used by the client, writes implementation documents and changes to the current configuration / code and implements according to existing procedures.
Employer Profile
Telecom
Responsibilities
To provide input for the planning, evaluation, implementation, development and preparation of the production migration phases and of the modifications/changes in the software code and in the network.
Monitor and maintain the availability and performance of production systems and applications.
Respond to and resolve incidents, alerts, and service requests within defined SLAs.
For some of the provided services, modifies and adapts the existing software solutions for an improved performance and better customer experience.
To execute or manage incidents, problems and service requests including implementation of workarounds.
Performs daily health-checks and constantly seek to improve the existing ones for the platforms and services in support.
To deliver technical support for BSS applications and systems both during and outside business hours by ensuring on-call availability: troubleshoot, service restauration, problem investigation, change implementation.
To regularly identify improvement/automation opportunities.
Working to define service level agreements and key performance indicators.
Coordinate and execute software updates, patches, and configuration changes.
Maintain detailed documentation of system configurations, processes, and issue resolutions.
Performs an impact analysis, proposes, develops and implements technical solutions related to the basic functionality of the software, with the final result of solving incidents and advanced technical problems and implicitly improving the customer experience.
Collaborate with development, QA, and other IT teams to implement fixes and preventative measures.
Managing long term, sustainable relationships with the company internal and external partners to ensure SLA compliance and service improvements for network services according to aligned financial figures.
Requirements
Good understanding of ITIL, DevOps principles and Agile methodology
Good operational knowledge, able to debug and troubleshoot application issues on Linux servers
Knowledge of cloud-based infrastructure on AWS, Azure, GCp, OCI
Knowledge of deployment methods using CI/CD (Jenkins) and version control (Git)
