As a Sales Operations Specialist, you will play a meaningful role in the end to end sales cycle, by generating the pricing offers ahead of time, reviewing and updating the equipment details in the internal database and building positive relationships, ensuring an outstanding experience for our sales teams.
You will develop strong collaboration skills, technical knowledge and experience working in a Global, diverse environment. Looking towards future development, handling global offers, participating in multiple projects such as global training delivery and new tools deployment, can become part of the role.
You will:
• Manage renewal quotes creation and quote updates using multiple internal tools and Excel.
• Research customer order data/ history in Dell’s database and work cross-functionally to perform updates and deliver the right solutions
• Ensure the quote quality through attention to detail and focus;
• Ensure customers benefit of the latest active promotion available
• Experience occasional Interaction with sales teams and constant collaboration with other back-office teams;
• Support sales information flow to create a positive internal customer experience
• Engage in sales operations quoting related process improvements and implementation
Essential Requirements:
• 1 year of relevant work experience or similar NGO/ College Project experience
• Good English communication skills, both written and verbal
• Knowledge of Microsoft applications, especially Microsoft Excel
• Attention to details, passion for customer engagement and problem-solving
• Capacity to be self-motivated and work independently as well as in a team
Desirable Requirements:
• Experience working with data and teamwork skills are a plus
• Working with database and application (ex. Salesforce)
