Provisioning Analyst

ID: von_78345643

Full time

Bucharest

Entry, Middle

10-09-2023

The Provisioning Analyst ensures the creation and management of a new Cloud organization, enables product contexts to an existing organization, adds first admin user.

Profil Angajator

Global software development company, well known in the digital area.

Responsabilități

Creates new accounts for Digital Experience and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination;
Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning;
Develops and implements provisioning guidelines, contributes in improving the work instructions to ensure that designated requests are fulfilled properly;
Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;
Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress;
Manages the coordination of multiple requests simultaneous; analyses and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems;
Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors;
Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning;
Manages and maintains SharePoint accurate databases; internal dashboards and forms central;
Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs;
Maintains a close relation with the Program Management Team in US to support daily provisioning and deal with out of the normal process requests, exceptions;
Operates in a professional manner when representing the organization both internally and externally.

Cerințe

BA/BS with a 1 – 3 years’ of work experience;
Proven flexibility in dynamic environments and ability to adapt to sifting priorities and back up;
Experience working with a geographically dispersed team beneficial;
Strong analytical, problem solving and multi-tasking skills;
Good written communication and interpersonal skills with all levels of an organization;
Good written and spoken English required;
Microsoft Office proficiency;

Nice to have (any of the following would be a plus):
-Work experience in a back-office, service desk or IT provisioning related role, within a multinational environment.
– SAP knowledge;

Informații Suplimentare

The product is a collection of integrated online marketing and web analytics solutions. It includes a set of analytics, social, advertising, media optimization, targeting, web experience management and content management solutions.
It brings together all-new desktop and mobile apps, and more connected ways of creating and sharing.