As an ICT DevOps Engineer you will bring value to internal end user and support staff experience, while using the tools in your scope!
From this role, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner!
We are now looking for an ICT DevOps Engineer who will be responsible for installing, configuring and handling solutions based on BMC's Remedy Action Request System (ARS) applications; Service Desk, Asset Management, Change Management, Service Level Management and Service Request Management!
Verantwortlichkeiten
Maintain the environment at an operative state;
Contribute to continuous improvements in the organization;
Provide the technical support handling of internal and external customers;
Investigate complex issues and provide with root cause analysis;
Document, plan and implement change request;
Install and configure BMC Remedy products in test and production environments;
Build and provide work instruction for first level support team;
Administrate applications like BMC Remedy ITSM Suite, CMDB, BMC Remedy My IT, Case Management, Smart IT, Service Broker;
Investigate and find solutions together with the 3rd party vendor teams;
Maintain the Service Delivery level in the agreed SLAs;
Customize and add new features for applications handled.
Anforderung
Must have:
Education: Bachelor’s degree;
Minimum years of experience: 2;
Good knowledge of Linux, SQL;
Previous experience with ticketing tools (eg: Remedy, Service Now, Jira);
Proficiency level of English.
Nice to have:
Knowledge of BMC Remedy Application;
Knowledge of ITIL methodologies;
Knowledge of Agile methodologies;
Basic networking knowledge.
Personal Skills:
Ability to work in a team and independent;
Open to learn new technologies and tools;
Innovative, passionate about discovering new trends in the ICT area and to share the knowledge in the team;
Communicative person, fast learner, growth attitude.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.