VonConsulting.ro - 10 ani de Recrutare si Oursourcing IT
  • Startseite
  • Über uns
  • Dienstleistungenarrow_drop_down
    • Rekrutierung
    • Outsourcing
    • Zeitarbeit
    • Beratung
    • Payroll and Administrative services
  • Berufschancen
  • Kontaktiere uns
  • arrow_drop_down
  • ro
  • en
  • de

Advanced Technical Support Engineer – Adobe Experience Manager (AEM)

ID: von_17311095
Full time
Bucharest (Hybrid)
Middle, Senior
07-11-2023
Arbeitgeberprofil

Global software development company, well known in the digital area.

Verantwortlichkeiten

Key elements of the role involve handling technical issues and ensuring our customers are set-up for success. You will field questions, log, and work high priority issues, speak with Enterprise Customers regularly and handle customer issues while working with the extended Global Support team (Support, TAMs and Engineering).

The over-arching goal is to ensure that you can anticipate and avoid issues, troubleshoot customer problems, and resolve complex tickets.

What you’ll do:

  • Relating client’s technical issues, advocate and represent their needs with internal product and engineering teams.
  • Provide timely responses, updates, and resolution to technical and product inquiries.
  • Be aware of customer’s business priorities and impact, to ensure mitigation and resolution.
  • Understand the customer’s business priorities and impact, navigate trough internal teams on their behalf, and be able to integrate and establish rapport with cross-region customer teams and cultures to build trust.
Anforderung
  • Experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations. 
  • Experienced Technical Support specialist – Proven understanding of performance tuning and optimisation, debugging, and knowledge at API level of 3rd party applications
  • Previous experience with AEM is not required but highly appreciated.
  •  Web Development – Adobe Experience Manager requires (at a minimum) reading and basic understanding of Java and JavaScript Code.
  • Experience with HTML5, XHTML, HTML, CSS and XML very beneficial. 
  • Bachelor’s Degree or equivalent experience 

 

  • Experience with any of the fallowing is highly appreciated:  JEE application servers, databases and LDAP server technology to support our customer’s deployments and instances in development and production. 
Bewerben Sie sich mit Lebenslauf
close
  • Max. file size: 50 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.
  • Ähnliche Jobs
    • Technical Support Engineer
    • TECHNICAL SUPPORT SPECIALIST
    • Technical Lead 2nd Line TV OPS
    • VCI Business Technical Specialist
    • VGS Privacy PMO Manager
  • Kürzlich hinzugefügte Jobs
    • Software Senior Tester / Test Architect
    • SW Engineer – ML framework
    • Health Safety and Security Coordinator
    • IT Support Consultant
    • Procurement and Contract Specialist
  • Aktuelle Artikel
    • Our Job Lists Explained: Today, What Does a Product Development Manager Do?
    • Returning to the Office Work: a Vital Imperative or Not?
    • Unlock the Power of Data: The Role of a Database Expert
    • Firmware Engineers: a SF Job in an Enigmatic World?
    • The Hidden Architect – The Layout Engineer
© 2025 - VonConsulting.
  • Geschäftsbedingungen
  • Privatleben
Manage Cookie Preferences
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Preferences
{title} {title} {title}