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Technical Support Engineer

ID: 49461
Full time
Bucuresti
Entry
10-02-2023
Employer Profile

The company is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization.

Responsibilities

• Provide basic level telephone and email support to customers
• Assists customers with software entitlement issues and help with upgrade and license process
• Assist customers with operation and configuration o hardware and software
• Takes care of tracking, packing and shipping the hardware by following the internal procedure
• Accurately log, track and maintain customer service requests
• Effectively work and communicate with worldwide support and engineering team
• Achieve customer satisfaction and support metric goals
• On demand support during late shifts and weekends (not on a regular basis)

Requirements

• Basic theoretical and practical knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols

• Good English communication skills (written and verbal)
• Highly organized and detail oriented
• Ability to coordinate with teams in offshore locations

Desirable:

• CCNA
• Experience on switch/ router configuration on Cisco.
• Unix/Linux experience is a plus.

Benefits

Highly attractive financial and benefit package, according with individual experience and performance.
Career development opportunity in a multinational company.
The opportunity to work with high-level technologies.

Additional Information

Employment Program: Internal Temporary Worker
Duration (temp position only): 6 – 12 months
Relocation Benefits: No
Shift: Day Job
Schedule: Full Time (F)
Travel Required: None

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