Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented 2nd Line OPS Specialist – CCB-CCM to join our dynamic. As a 2nd Line OPS Specialist, you’ll play a crucial role in supporting operational activities and managing end-to-end ownership for critical business applications.
What You’ll Do:
🔧 Support the continuous health and availability of critical business applications.
🛠️ Participate in incident response efforts, addressing application-related alerts and tickets in adherence to SLA and KPI requirements.
📈 Conduct root cause analysis and document resolutions.
🤝 Assist in cloud capacity planning and cost management to align resources with business needs.
🤖 Create and improve automated monitoring tools and scripts with guidance from senior team members.
🖥️Develop and enhance automated monitoring solutions.
🛠️ Provide troubleshooting support, utilize basic scripting skills, and help senior team members tackle complex technical issues.
📊 Support system startups, configurations, and maintenance.
📚 Build and maintain Grafana dashboards.
🚀 Respond to critical incidents swiftly to restore services and keep systems stable.
Requirements
What We’re Looking For:
🎓 Graduation degree in technology or a related field.
💻 Intermediate skills in Unix/Linux and Shell Scripting and Web Services (SOAP and REST APIs), Tomcat, WebLogic, Core Java, ITIL, and Telecom Basics.
🛠️ Intermediate expertise in SQL/PL-SQL and AWS services (EKS, RDS, EC2, S3, ASG).
🗄️ Knowledge of containerization and orchestration (Kubernetes).
🌟 Familiarity with DevOps tools and automation (Terraform, ArgoCD, Nexus, GitHub, Jenkins, Splunk).
🐍 Competent in Python scripting and basic knowledge of PowerBuilder.
📚 Experience with oneITSM (Global Remedy) or TTWOS.
