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2nd Line OPS Technician – DMS

ID: von_51254682
Full time
Bucharest
Middle
31-01-2025
Employer Profile

Telecom

Responsibilities
  • 🔧 Assist in daily operations of the DMS application, ensuring stable performance under senior team members’ direction.
  • 🛠️ Provide initial support for incident analysis and resolution, escalating complex issues to senior staff and documenting basic resolutions.
  • 📈 Track and coordinate problem tickets with teams and partners.
  • 🚀 Gather information and perform initial evaluations for change requests.
  • 📊 Conduct routine system checks and monitor operations to identify any deviations or potential issues.
  • 🤖 Execute pre-written scripts for operational tasks and error handling.
  • ️🗂️ Assist in production checks during software migration activities to ensure smooth deployment.
  • 🤝 Collaborate with vendors and partners on routine service requests or escalations under supervision.
  • 🔍 Contribute to root cause analysis by providing initial data and insights for production issues.
Requirements
  • 🎓 Graduation degree in technology or a related field.
  • 💻 Basic familiarity with Document Management Systems (DMS) and Customer Relationship Management (CRM) applications, with the ability to troubleshoot simple issues.
  • 🛠️ Knowledge of managing and supporting Windows Server environments across versions 2012, 2016, 2019, and 2022.
  • 📜 Ability to execute basic scripts using tools like PowerShell or DOS.
  • 🗄️ Basic understanding of Oracle, SQL, and PL/SQL for troubleshooting simple database issues.
  • 🌐 General knowledge of SOAP and REST methodologies for supporting web services.
  • 📈 Familiarity with IP addressing, DNS, and proxy servers.
  • 🛠️ Understanding of basic protocols like IP, TCP, HTTP, FTP, and TELNET.
  • 📊 Exposure to basic monitoring processes; exposure to tools like Datadog or Grafana is a plus.
  • ☁️ Basic understanding of cloud platforms such as AWS, Azure, or OCI is advantageous.
  • 🗣️ Fluent in written and verbal English;
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