Key accountabilities and decision ownership [max 5]:
Takes internal customer calls,
Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
Collects data for internal reporting.
Ensures service level agreements’ fulfilment;
Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements
Core competencies, knowledge and experience [max 5]:
Team working skills
Understanding of solutions and correct management of problem solution
Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
Socially skilled
Self-awareness.
Team worker with collaboration
Understanding of client's issues
Flexibility
Analysis and problem solving
Language requirements:
Spanish (C1 or above)
English (B2 or above)
Must have technical / professional qualifications:
Is familiar with and can explain the below concepts. Prior work experience is desirable.
Knowledge of Active Directory
Operating Systems Knowledge
Office Automation Software knowledge
Servers, files, folders knowledge
Knowledge of Antivirus and
Antimalware tools:
Wireless Devices (Blackberry,
Windows Mobile, Symbian, Android)
Has used an IT Service Management tool (BMC Remedy or similar)
